FedEx tracking number isn’t working, what may be the issue?
It is likely that FedEx may have separated one of your items from the package, or they may haven’t shipped all items of your order. In such a case, you may be requested to wait a little longer for your ordered items to be delivered. However, if unfortunately, you do not receive your package, you may reach out to our customer care or our shipping department for an update on your package. In case you receive your package that is damaged, you may directly contact your carrier service.
What shall I do if I am unable to receive my order during the UPS / FedEx chosen time?
We suggest you to check the Info Notice you have received from UPS / FedEx to learn if they allow a delivery re-attempt.
You can also leave a message for the driver on Info Notice to instruct him how he should deliver the package; leave it at your doorstep or deliver it to a new location.
We suggest you visit UPS / FedEx’ website and enter your Info Notice number on the website, you will then be able to change the delivery time or return your order to the shipper.
Is it possible for me to pick up my own order?
Optimum Drives offers you the convenience to pick up your package. To do so, simple select the “I want to use my shipper” shipment method in your shopping cart, the type “will call” in all blank details before clicking update. After you do this, continue the checkout process as you normally would and wait for us to call you. We will call whenever your order is ready to be picked up. Please be assured we will call you after your order has been processed, therefore, we request you do not visit the office unless notified to.
Do we ship internationally?
Absolutely. We are proud to follow a very strict customer-centric approach, and hence, we ensure that customers all over the world benefit from our offered products and services. We ship internationally, but regretfully inform you that we do not pay customs and duties in your home country, and request you to pay international shipment charges.
Does we ship to APO or FPO addresses?
You can be rest assured we deliver to APO and FPO addresses. However, orders delivered to APO and FPO addresses will be shipped by the US postal service only, with no control on delivery timings. Your order delivery may take about six to eight weeks, while the general delivery time for APO and FPO orders is 5-10 working days.
Can I contact FedEx, if so, how?
You can contact FedEx on their official website: www.FedEx.com, or you may contact them on their toll-free number, at 1-800-463-3339 (1-800-GO-FEDEX).
Will Optimum Drives pay for the shipping cost of returned item that is defective or damaged upon arrival?
It is with regret to say that we will not be paying shipping cost of returned items that are defective, however, we can accommodate you with mutually agreed negotiations. We will gladly replace and ship a new item to you for free if you agree to pay for the return charges of the defective item.
- Free Standard Shipping
We will deduct the shipping charges amount from your refund amount if a non-defective item that was qualified for free standard shipping is returned for a refund.
In case a free standard shipping item is returned by you due to it being defective, we will replace the item and provide you a free one-way ground shipping. However, if you cannot wait longer for the delivery, you will have to pay for the additional cost.
In case of Optimum Drives’ inability to find an item’s replacement, please be assured we will refund your orders complete value.
In all areas of the US, Optimum Drives makes use of UPS, FedEx, and USPS’ delivery services to ship products directly from its warehouses. All mentioned carrier services are our primary delivery partners. Optimum Drives ships most number of orders within 24 hours after the order placement.
Mentioned below is our list of shipping services with their corresponding cut-off times:
Ground: In the US ONLY, the transit time is between 3-7 business days, cut-off time stands at 1PM Central Time. Depending on your location, Ground orders may be delivered by either UPS or USPS.
UPS 3 Day: UPS orders take 3 business days in transit, however ONLY in the US. UPS 3 Day’s cut-off time is 1PM Central Time.
FedEx 2 Day: FedEx takes 2 business days in transit for orders placed ONLY in the US, and the cut-off time is 1PM Central Time.
Standard Overnight: Standard delivery service takes about 1 business day in transit for orders placed ONLY in the US. Cut-off time is 1PM Central Time. Depending on the location, we may deliver the order by UPS Red Saver or FedEx Standard Overnight service.
Priority Overnight: 1 business day transit time for order placed in the US ONLY, with the cut-off time at 1 PM Central Time. Depending on the location, we may deliver by UPS Red or FedEx P1 Overnight service, guaranteeing the delivery by 10:30AM on the same day.
International Shipping: Cut-off time for all international orders is 1PM Central Time. We ship international orders using FedEx International Economy method.
APO/FPO: Optimum Drives ships all APO/FPO orders using USPS Registered Mail.
Puerto Rico/Canada: All orders shipped to Puerto Rico/Canada are delivered through FedEx’s International Economy shipping method, while their cut-off time stands at 1 PM Central Time.
Saturday Delivery: It works for all orders that are placed on Friday, in all states of the US ONLY. Cut-off is 12PM Central Time, and the orders may be shipped through UPS or FedEx’s Saturday Delivery method.
What is Cut-off time?
Cut-off time mentions the time your order will be processed after order placement. If you order is placed before 1 PM Central Time, it will be processed on the same day, whereas if your order is placed after 1PM Central Time, it will be processed on the following business day.
Please contact our Sales Department if you want your order to be shipped before or after the mentioned cut-off times and we will look into your request.
- Our shipment method does not process any orders on the weekends and on holidays.
- Since each order goes through processing time, we request you to be patient in case. we want you to know that guaranteed shipping services are only guaranteed for the transit time, not including the time it takes to process the order. While most orders are shipped on the same day, it is humanly impossible to guarantee that all orders will be shipped on the same day.
- We cannot guarantee set delivery times for orders that are placed with Optimum Drives from Hawaii, Alaska, Puerto Rico, Canada, and other International locations.
What shall I do if an ordered item is missing from my package?
Please be sure to check all of your packages that you received the tracking numbers for. If you are unable to find the items, please get in touch with our customer care or our Shipping Support Staff at shipping@OptimumDrives.com or call us, we are at 0800-0000000.